How to resolve an issue
We want to help!
At CIBC FirstCaribbean we are committed to being responsive and resolving any issues you may have as quickly as possible.
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Tell us about it, and let us know where you do your banking |
Let us know how we can help using one of the following options:
- Use our Resolution Centre to provide your contact information and the nature of your issue. You will receive an acknowledgment with a case number for reference purposes.
- Bring your issue to the attention of the branch manager or contact where you do your banking
Our aim is to bring full resolution to your issue within 10 business days. If we are unable to do so within this timeframe, we will advise you and continue to keep you informed of progress.
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Is there more we can do? |
Our team is here to help. Should the issue not be resolved to your satisfaction you may contact the Complaints Desk by letter or email as follows:
Complaints Desk
CIBC FirstCaribbean
De Ruyterkade 61
P.O. Box 3144
Willemstad
CuraƧao
Email: customercare-cur@cibcfcib.com
Be sure to clearly state:
- Your name and contact information (including email address)
- The nature of your issue
- Details relevant to the issue and with whom it has already been discussed
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Refer to the Country Head |
We expect this to be the exception, but if your issue is not resolved following the steps above you may consider escalating your matter in writing to the Country Head:
Country Head
CIBC FirstCaribbean
De Ruyterkade 61
P.O. Box 3144
Willemstad
CuraƧao
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Refer to the Regulator |
In the unlikely event that you are not totally satisfied with the resolution to your issue or the decision taken, you may refer your matter to the appropriate regulator for review.