Contact Us

Self Service

 

Issue Resolution

There are a variety of methods you can use to contact us with questions on our various products and services.

Use your Visa Debit Card for Self-Service options to :

  • Check your Account Balance
  • Check your Credit Card Summary
  • Make a Credit Card Payment

 

Learn how it works >

 

We recognise that from time to time, things do not go as expected and issues with our service to you may arise.

If you have a specific issue with any of our branches, digital channels or products you can use our secure and confidential Resolution Centre to tell us about it here>.   

We will immediately send you an acknowledgement with a case number for reference purposes and aim to resolve your issue within 10 business days, or keep you updated on our progress.

If you have an issue we encourage you to let us know following the steps to resolve for the country of which you are a client:

 


How you can contact us:


You are now leaving CIBCFCIB.com

You have selected a link that will take you to a site maintained by a third party who is solely responsible for its contents.

CIBCFCIB provides this link as a service to website visitors. CIBCFCIB is not responsbile for the privacy policy of any third party websites. We encourage you to read the privacy policy of every website you visit.

Click 'cancel' to return to CIBCFCIB's site or 'continue' to proceed.